Operations Clerks are responsible for the accurate and timely entry of data into databases used by other hauling operations personnel. This position communicates with other departments and operations personnel to ensure that daily changes in service information are applied and entered correctly. This position also provides relief and assistance to the Dispatcher function and may be subject to the same requirements and conditions as the Dispatcher position.

Responsibilities of Position:

• Route commercial and residential accounts using routing software.
• Enter and edit daily driver logs for residential routes.
• Help with the daily driver check-in process.
• Monitor, correct, and edit route sheet information as needed.
• Provide support for the Customer Service Center; troubleshoot missed customers and attempt resolution by communicating with Drivers and/or Route Managers.
• Enter data, work order information, and relevant changes to the maintenance/parts inventory database.
• Act as liaison between sales, operations, and customer service to help resolve routing and service issues.
• Assist supervisors and managers with various administrative projects.
• Assist/cover in dispatch as needed, and during part of the shift. Position must meet same requirements as and perform duties of Dispatcher.
• Serve as back up to scale house as needed.
• Run reports as required.
• Maintain a positive work atmosphere with a culture of respect for others.
• Other duties as assigned.

Skills & Abilities Needed for Position:

• Must possess knowledge of service area, ability to read maps and give directions.
• General knowledge of office functions.
• Must be able to react well under pressure and treat others with respect.
• Ability to commit to a regular work schedule with excellent attendance, defined schedules where timed lunches and breaks are predefined.
• Must be able to work independently, identify issues, make decisions, assist management, and resolve problems.
• Ability to work occasional overtime, weekends and/or holidays.
• Excellent verbal and written communication skills to be able to communicate effectively and professionally with internal and external customers.
• Perform all tasks in a safe manner, and in compliance with all local, state, and federal regulations and company policies.

Additional Working Conditions/Aspects:

• Ability to work overtime, weekends, and/or holidays.
• Legally eligible to work in the United States.
• Valid driver’s license (if applicable).
• Must successfully complete pre-employment testing.
• Must be able to read and speak the English language.

This job description is intended to describe the general nature, complexity, and level of work to be performed by employees assigned to this position and is not to be construed as an exhaustive list of responsibilities, duties and/or skills required. It does not prescribe or restrict the work that may be assigned. Furthermore, this does not establish a contract for employment and is subject to change at the discretion of the company.

Rumpke Waste and Recycling is committed to equality in all aspects of employment. It is Rumpke’s policy to provide equal opportunities to all employees and potential employees without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, age, protected veteran status or disability status.